Refund Policy

Bellafy operates two distinct types of transactions, each with its own refund rules:

(a) SaaS subscription payments made by Merchants to Bellafy, covered in Section 2 below.

(b) Booking and service payments made by End Users to Merchants through the PWA, covered in Section 3 below. Bellafy is not a party to these transactions and does not issue refunds for them.

Bellafy offers a free trial so you can evaluate the Service in full before paying. This trial lasts 21 days, does not require a credit card, and does not require you to submit your business details. Because you have full access to test the Service before any charge occurs, we do not offer refunds on paid subscriptions.

All subscription fees are non-refundable, including fees paid for partial billing periods and fees for periods during which you did not use the Service. This applies to monthly and annual plans.

When you cancel your subscription, your access to the Service continues until the end of the current billing period. Your plan will not auto-renew after cancellation. You can cancel at any time from your account settings.

The 3.49% platform commission charged on each Stripe Connect transaction between a Merchant and an End User is non-refundable to the Merchant, except where the underlying transaction is refunded to the End User. In that case, the platform commission is automatically reversed proportionally to the refunded amount.

Exceptions. We may issue a refund, entirely at our discretion, in the following limited cases: (a) duplicate charges caused by a technical error on our side; (b) charges made after a timely and valid cancellation that we failed to process; or (c) where required by applicable law.

When an End User books a service and pays a Merchant through the PWA, the transaction is strictly between the End User and that Merchant. Bellafy acts only as a technology provider and does not sell, provide, or deliver the services.

Each Merchant sets and displays its own cancellation and refund policy within the PWA. Before confirming a booking, the End User sees and accepts the policy applicable to that specific service, which may include no-cancellation rules, time-based cancellation windows, or other conditions.

Requests for cancellation or refund of a booking must be directed to the Merchant. Bellafy cannot grant or reverse refunds on behalf of Merchants. If the Merchant decides to issue a refund, the Merchant will process it from its own Stripe account.

Chargebacks. If an End User initiates a chargeback with their bank or card issuer, the dispute is handled directly between the End User, the card issuer, and the Merchant through Stripe's dispute process. Bellafy is not a party to this process and is not responsible for the outcome or associated fees.

Disputes. If an End User and a Merchant cannot resolve a refund request, the dispute must be resolved between them. Bellafy has no obligation to mediate or arbitrate such disputes.

For SaaS subscription issues (duplicate charges, post-cancellation billing errors, or similar exceptional cases), contact us at billing@bellafy.app with your account email, the transaction ID, and a description of the issue. We aim to respond within 5 business days.

For booking refunds, contact the Merchant directly through the contact details they display in the PWA or on their receipt.

When a refund is approved by us, it is issued through Stripe to the original payment method. Refunds typically appear in your account within 5 to 10 business days, depending on your bank or card issuer.

Bellafy does not control this timing, and we cannot expedite refunds beyond what Stripe and the receiving bank can process.

Nothing in this Refund Policy limits any non-waivable rights you may have under applicable consumer protection law. Where mandatory law grants you a refund right that cannot be contractually waived, that right prevails over this policy.

We may update this Refund Policy from time to time. When we make material changes, we will notify you by email or through the Service at least 15 days before the changes take effect. Changes do not apply retroactively to payments made before the effective date.

If you have any questions about this Refund Policy, please contact us:

Bellafy LLC

[Registered agent address, Wyoming]

Email: billing@bellafy.app

In the event of any conflict between the English version of this Refund Policy and any translated version, the English version shall prevail.